Technical FAQ

Technical jargon for technicians

Here is a place for techies, where they will be together and exchange the way they are used to. Heavy technical stuff with answers or hints to issues they may have come across when dealing with the backend of BIAPAY. Just click on the relevant item to get help.

Yes, Internet connectivity is required to use BIAPAY for the time-being. Yet, stay tuned, for we have a surprise for you very soon!

With BIAPAY, the customers can choose their preferred payment method, thus accelerating the payment process.

Available options right in the web app and in the mobile app are:

  • mobile money operators – Orange Money, Express Union Mobile Money, MTN Mobile Money, Sara by AFB as well as BIAPAY itself
  • international wallets – PayPal, Stripe, Skrill
  • credit/debit cards – VISA, Mastercard, UnionPay
  • online banking (Direct Banking)

You can access all of them by QR code or BIAPAY Paylink (payment link) when paying in-store as well.

More payment methods and options to come soon!

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Paying with BIAPAY is absolutely safe!

By using the latest technology, BIAPAY ensures that both your account and all transactions you make are always safe. Your data are hosted in a secure place equipped with high-tech infrastructure (servers, data storage, …).

  •  2-factor authentication Available at registration level and for each and every transaction through the BIAPAY Authenticator app or conventionally by e-mail, SMS or push notification
  •  End-to-end encryption Nobody but the buyer and the seller can interfere in the data exchange process.
  •  3D Secure technology
  •  PCI DSS compliant processes

Beyond that, each transaction is checked in the background against international blacklists so as to prevent fraud!

BIAPAY is currently available in Cameroon.
Other countries in Central Africa, in West Africa, in East Africa as well as in Europe and in North America are to follow soon.

No, the e-mail address is specific to each BIAPAY account and cannot be used for another one. Please sign up to the system with another e-mail address that have not been registered yet.

The invoices that are generated in BIAPAY can be downloaded in Excel (.csv) or PDF formats.

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Yes, BIAPAY professional account is available only for registered business, for only they can provide KYC documents that are required by law.

No, due to legal requirements, money transfer cannot be effected from a BIAPAY private account. Please switch to your business account instead.

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